Managing digital health compliance is not a “one and done” task, especially when you are pioneering an AI innovation in a regulatory landscape that is constantly changing. 

The Backstory:

For Auxilis.AI, whose Jackie™ AI receptionist is built to handle every patient call and boost reception capacity, NHS compliance had to keep pace with a fast-moving product. Where many companies treat frameworks like DTAC as a one-time hurdle, Auxilis.AI understood that maintaining compliance and responsible  AI governance is an ongoing process, not a finish line.

After achieving DTAC Compliance with Squirrel™ without any inputs challenged, they renewed their subscription to build a permanent pipeline for continuous compliance and AI governance.

Here is how they use Squirrel™ to scale safely across primary care centres while keeping administrative overhead low.

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The Challenge: Navigating Unclear NHS Regulations

Navigating healthtech compliance in the UK is notoriously complex, especially when building an AI solution. With the transition to newer frameworks like DTAC V2, the integration of clinical safety DCB 0129, and upcoming changes in AI regulations, Auxilis.AI had the feeling that they were chasing a moving target.

"This is a heavily regulated space, and the guidance for AI products like ours is still taking shape - regulators, practices, and builders are all developing experience at once." — Nassos Katsamanis, COO & Chief Scientist at Auxilis.AI

When Auxilis.AI began the compliance process, their initial expectation was that they could have everything wrapped up in a couple of months. However, as they moved forward and learned more about the depth of technical evidence required for individual NHS practice deployments, they realised they needed a structured, long-term approach to compliance. 

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The Solution: A “Continuous Compliance” Pipeline

Rather than treating their DTAC compliance success as a box to tick, Auxilis.AI embedded Squirrel™ into their day-to-day operations, ensuring their compliance posture evolves alongside their AI product as regulations change.

Because Auxilis.AI continuously rolls out software updates, refines machine learning capabilities, and prepares new modules, compliance must move at the same pace. Squirrel™ gives their team a centralized system to manage evidence, track NHS changes, and map joint accountability structures, keeping them permanently audit-ready.

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The Results: 

The Future: Moving Forward, Securely

By following a philosophy of Continuous Compliance, Auxilis.AI has positioned itself as a trusted emerging innovator in the AI healthtech space and are looking towards their next steps completing HIPAA and ISO 27001.

Backed by Squirrel™, they are proving that introducing cutting-edge AI to primary care doesn't have to mean compromising on speed, cost, or regulatory peace of mind.

Building something brilliant in AI healthtech? Don't let compliance slow you down. Book a discovery call and see how Squirrel™ keeps you audit-ready as you scale.

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